Can you say the following phrase without stumbling on any of the words?
” An Error Occurred During Upload Initialization “
This is an error message that we get calls on all day long and you would not believe how many people cannot say ” Initialization “. Can You? Don’t Lie.
Wait for it, wait for it ….” GOOD MORNING SUNSHINE!!!!”
Every freaking morning I gotta hear this woman and her cheer. Does this happen in every office or am I just blessed to have this joyous individual working 4 feet from me. 
I just cannot understand why I torment myself each and every day dealing with these idiots who call in for support. It has now taken me 20 minutes to get this guy to change his password. This is not fucking rocket science.
Step 1 - Put in User ID
Step 2 - Put in temp Password that I emailed you
You will be prompted to change your password
Step 3 - Again put in password I emailed
Step 4 - Type in your new password
Step 5 - Type that password in again to confirm
Step 6 - Click Login
Step 7 - Say Thank You, you are the best and hang up the phone
A child could do this, my mother who is the most technologically challenged person on Earth could do this.
I have NO PATIENCE today for morons who cannot follow directions.
A little background to start you off. I work at a fairly large software company in the technical support department. On any given day we take anywhere from 1300 - 2500 calls per day from people in the auto industry.
Today we had our beginning of the year kickoff meeting which for us in the trenches is basically an hour off the phones, a welcome break. The only thing really important to us is how big our bonuses are going to be. We all listened to the executive talk about revenue, growth, profits, losses, etc hoping that someone would have lots of questions to try and stretch the meeting out as long as possible.
At the end of the meeting they said that they were at an outside sales conference with our customers talking about what we could do to improve business and so forth ( usual exec stuff ) when one person asked if they ever talk to the technical support staff to get their feedback on what the customers are saying and would like. DING ! DING ! DING ! What ask us pee-ons in the trenches what we think? You know the people who are the FACE of the company, the ones that support the procuct you seem to throw together at times. The ones that customers say are some of the best of any of our competitors. The ones that REALLY control how your company fares. If we do a bad job, you lose custmers. If we continue to do the top notch job we do, you get a good reputation and get customer referals and increased revenue.
Maybe they should start listening to us, we are not all mindless idiots, some of us do have ideas that are worth listening to. Its pretty sad that someone on the OUTSIDE had to tell them that they should listen to their support staff.
