I just cannot understand why I torment myself each and every day dealing with these idiots who call in for support. It has now taken me 20 minutes to get this guy to change his password. This is not fucking rocket science.

Step 1 - Put in User ID

Step 2 - Put in temp Password that I emailed you

You will be prompted to change your password

Step 3 - Again put in password I emailed

Step 4 - Type in your new password

Step 5 - Type that password in again to confirm

Step 6 - Click Login

Step 7 - Say Thank You, you are the best and hang up the phone

A child could do this, my mother who is the most technologically challenged person on Earth could do this.